Shipping Times:

Q: How long will it take to receive my order?

A: Shipping times vary depending on your location and the shipping method you choose. Typically, orders are shipped within 1-3 business days after payment has been confirmed. Shipping times within the US typically take 3-7 business days, while international shipping can take up to 2-4 weeks. Please note that these are estimated shipping times and delays may occur due to factors beyond our control, such as customs processing times or shipping carrier delays.

Refund Policy:

Q: What is your refund policy?

A: We strive to provide our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee. If you wish to return your item, please contact our customer support team within 30 days of receiving your order to initiate the return process. The item must be returned in its original condition and packaging, and the customer is responsible for all return shipping costs. Once we receive the item and confirm that it is in its original condition, we will issue a refund to the original payment method.

Q: What if my item arrives damaged or defective?

A: If your item arrives damaged or defective, please contact our customer support team within 48 hours of receiving your order. We will require photos of the damage or defect for our records and to initiate the return process. We will either issue a replacement item or provide a refund, depending on the customer's preference.

Q: What if I entered the wrong shipping address?

A: Please ensure that your shipping address is correct before placing your order. If you realize you have entered the wrong shipping address, please contact our customer support team as soon as possible. If the item has not yet been shipped, we can update the shipping address for you. If the item has already been shipped, we cannot guarantee that it will be delivered to the correct address. In this case, the customer may be responsible for the cost of reshipping the item to the correct address.